Last Updated: January 6th, 2026

Shipping Policy

At The City Chemist, we are committed to processing and delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may vary during periods of high demand.

Shipping Methods

We offer a variety of shipping options to meet your needs. Available shipping methods and estimated delivery times will be displayed during checkout.

Delivery Times

Estimated delivery times vary depending on your location and selected shipping method. While we strive to meet all delivery estimates, shipping times may occasionally be affected by factors beyond our control, including carrier delays, weather conditions, or customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your shipment’s progress.

Shipping Accuracy

Customers are responsible for providing accurate shipping information. The City Chemist is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping details provided during checkout.

Lost or Delayed Shipments

If your order appears to be delayed or lost, please contact our customer support team. We will work with the shipping carrier to investigate the issue and assist in resolving it whenever possible.

Discreet Packaging

To help protect customer privacy, all orders are shipped in discreet packaging without unnecessary product information displayed on the exterior.

Returns Policy

Due to the nature of pharmaceutical, healthcare, and wellness products, certain restrictions apply to returns and exchanges.

Eligible Returns

Products may be eligible for return if:

  • The item was received damaged.
  • The incorrect product was shipped.
  • The item arrived defective.
  • The order was incomplete due to an error on our part.

Any issues must be reported within 7 days of delivery.

Non-Returnable Items

For safety, quality assurance, and regulatory reasons, we generally cannot accept returns for:

  • Opened products
  • Used products
  • Temperature-sensitive items
  • Peptides
  • Pharmaceutical products
  • Products with broken seals
  • Clearance or final-sale items

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our customer support team promptly and provide:

  • Your order number
  • A description of the issue
  • Photographs of the product and packaging (if applicable)

We will review the claim and determine an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method used during purchase. Refund processing times may vary depending on your payment provider.

Exchanges

Exchanges may be offered for products that arrive damaged or incorrect, subject to product availability.

Order Cancellations

Orders may only be canceled before they have been processed for shipment. Once an order has entered the fulfillment process, cancellation requests may not be possible.

Contact Us

If you have questions regarding shipping, returns, refunds, or exchanges, please contact our customer support team.

The City Chemist

Website: thecitychemist.com

Email: support@thecitychemist.com